Refund Policy

Eligible and Ineligible Cases

The following orders are eligible for a refund:

• A first-time monthly subscription order, requested within 30 days of payment;
• A first-time data pack order, requested within 30 days of payment;
• Orders with a duplicate charge or an incorrect amount caused by a payment channel error.

The following are not covered by the no-reason refund:

• Orders past the 30-day window;
• Orders whose plan data allowance has already been used up; the data usage record for the order is checked before any refund;
• Accounts that breach the Terms of Service, for example reselling routes, sharing them with unauthorised third parties, or running scans and attacks against them; no refund is issued once this is verified;
• Requests where the order record cannot be matched to the account making the request, or where the order number and payment time cannot be provided.

How to Apply and What to Include

1. Log in to the user panel and open a new ticket on the tickets page, with "Refund Request" as the subject.
2. In the ticket, provide your account username, the order number or payment time, the payment method, and a one-line reason for the request. Accounts are registered with a username and password, so no email address and no ID documents are required.
3. Support checks the order record, payment status and data usage, and replies with the result in the ticket.
4. Once the check passes, the refund is issued to the original payment channel, and progress is updated in the same ticket.

The ticket is the only way to apply: your request, the review result and the refund progress all stay in one place, so you can look them up at any time.

Payout Timing and Original Method

Refunds are always returned to the original payment channel; the receiving method is never changed and funds are never sent to another account.

Once a refund is issued, when it arrives depends on the settlement cycle of the payment channel itself: Alipay and WeChat credit refunds on their own return cycles, while USDT is credited at on-chain confirmation speed, which is decided by the relevant network. The ticket reflects the service's processing status; the actual credit can be checked in the statement or transaction record of the original payment channel.

If the account used for payment has been closed and cannot receive the refund, explain this in the ticket; the order record will be checked manually and another workable arrangement discussed.

Differences Between Payment Methods

• Alipay / WeChat: the refund goes back to the account used for payment and is credited by the channel; if the paying account differs from the account you use now, the statement record returned by the channel is what counts.
• USDT: refunds are sent back in the same currency and on the same network used for payment, for the amount actually paid in the order record; on-chain transfer fees and confirmation times are decided by the relevant network and are not included in the refund amount.

All three payment methods share exactly the same refund window and eligibility conditions; only the return path and payout timing differ. The window is never shortened or extended because of the payment method.

Other Notes

• Once the refund is complete, the subscription or data pack entitlement for that order ends at the same time; the account itself is kept and you can buy again later.
• Monthly subscription data resets each month on the activation date, and the refund amount is based on the amount actually paid for the order.
• If you have questions about this page, or disagree with the review result, reply in the original ticket and the order and usage records will be checked again.
• If this page and the plans page show different information, this page and the order record take precedence.